RESERVATION

Online Reservation

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Cancellation Policy

For reservations made directly from an online booking website (agoda, Booking.com, Expedia, Hostelbookers, Hostelworld, Jalan, Rakuten Travel), please go to your My Page account on that website to cancel or modify your reservation. The process may incur the charges listed under each booking website.
For reservations made from PIECE HOSTEL SANJO's “Online Reservation” page, please go to that page and click “View, Amend or Cancel Your Reservation”.
Reservations cancelled or modified less than two days before the date of arrival will incur the following charges:

2 days in advance
- No cancellation fee
1 day in advance or on the same day
- 100% of room rate for all nights
No show
- 100% of room rate for all nights

For reservations made with methods other than the above or if you are not aware of your reservation number, please contact us at either sanjo@piecehostel.com or +81-75-746-3688 to cancel or modify your reservation.

Group Reservations

For group booking of 10 or more, please contact us directly at sanjo@piecehostel.com before making any reservations. Please kindly understand that we may not be able to accommodate groups of more than 20 people.
Group cancellation policy:

- Group bookings can be cancelled free of charge up till 4 weeks prior to arrival date.
- Reservations cancelled 4-2 weeks prior to arrival date incur a penalty of 30% of the full stay.
- Reservations cancelled 2-1 weeks prior to arrival date incur a penalty of 50% of the full stay.
- Reservations cancelled 1 week-3 days prior to arrival date incur a penalty of 80% of the full stay.
- Reservation cancelled less than 2 days, 1 day, or same day of the arrival date incur a penalty 100% of the full stay.

Age Restriction

We have a 10-year-old age restriction for the dormitories.We accept infants and children (age 0-9) in the private rooms (double, twin, triple, and family rooms).
As we are not a child-friendly hostel, please read our precautions below before making your reservation.

(1) We do not offer baby cribs, cots, and high chairs.
(2) We provide minimum space in the bedrooms.
(3) Shower booths and bathrooms are shared in some rooms, so please check your room type when making a reservation. We do not offer baby tubs or a diaper-changing area.
(4) Breakfast menus are all designed for adults.
(5) This does not apply only to guests with children, but if we have any complaints about noise, we will have to ask for your cooperation.

Maximum Capacities per Room

It is prohibited for the total number of guests to exceed the maximum capacity as per stated by Japan's Hotel Management Law. Please refer to our ROOM/RATES page for other room's maximum capacities.
PIECE HOSTEL SANJO WEST: The maximum capacity of our double room and twin room is restricted to 2 people including children. children.
PIECE HOSTEL SANJO EAST: The maximum capacity of our double room and twin room is restricted to 2 people including children. The maximum capacity of our triple room is restricted to 3 people including children.

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